Terms of Service
Terms of Service & Privacy Policy
Pumpkin Tales Restaurants
Last updated: Dec 20th 2025
Welcome to pumpkintales.com (the “Website”), operated by Pumpkin Tales Restaurants (“Pumpkin Tales”, “we”, “us”, or “our”). By accessing or using this Website, placing orders, or purchasing event tickets, you agree to be bound by these Terms of Service and Privacy Policy. If you do not agree, please do not use the Website.
These Terms are governed by the laws of India, including applicable regulations in the State of Tamil Nadu.
1. Use of the Website
This Website is intended to provide information about Pumpkin Tales restaurants, menus, locations, services, online ordering, and special events.
By using the Website, you agree to:
- Use the Website only for lawful purposes
- Provide accurate and complete information when placing orders or purchasing tickets
- Not misuse, disrupt, or attempt unauthorized access to the Website or its systems
Pumpkin Tales reserves the right to suspend or restrict access if misuse or violation of these Terms is detected.
2. Online Orders (Food & Beverages)
When placing an online order through the Website:
- All prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
- Orders are subject to availability and acceptance
- Pumpkin Tales reserves the right to refuse or cancel an order due to operational constraints, pricing errors, or suspected misuse
Once an order has been prepared or dispatched, it may not be cancelled or refunded unless required by applicable law.
3. Special Events & Ticket Purchases
Pumpkin Tales may offer ticketed events, experiences, or special dining sessions through the Website.
Event Ticket Terms
By purchasing an event ticket, you acknowledge and agree that:
- All ticket sales are final
- Tickets are non-refundable under any circumstances
- Tickets may be transferred or exchanged to another individual, at the responsibility of the purchaser
- Tickets cannot be rescheduled, modified, or moved to another date, session, or time slot once purchased
- Entry may be denied if a ticket is altered, duplicated, or misused
Pumpkin Tales reserves the right to modify or cancel an event due to unforeseen circumstances. Any remedies will be handled in accordance with applicable Indian consumer laws.
4. Intellectual Property
All content on this Website, including text, images, logos, designs, menus, and trademarks, is the intellectual property of Pumpkin Tales or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written consent, except for personal, non-commercial use.
5. Limitation of Liability
To the maximum extent permitted under Indian law:
- Pumpkin Tales shall not be liable for indirect, incidental, or consequential damages arising from use of the Website
- Uninterrupted or error-free access to the Website is not guaranteed
- Website content is provided “as is” and may be updated without notice
Nothing in these Terms limits liability that cannot be excluded under applicable law.
6. Privacy Policy
6.1 Collection of Customer Data
We collect personal information such as:
- Name, contact details, and reservation or order information
- Preferences and interaction data to improve customer experience
Data is collected in accordance with the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023.
6.2 Use of Data
Customer data is used solely to:
- Process orders and event bookings
- Improve our products, services, and customer experience
- Offer more tailored menus, services, and communications
6.3 Data Sharing
- We do not sell, rent, or trade customer personal data
- Customer data is not shared with third parties, except where required for service fulfillment (such as payment processing) or as required by law
6.4 Data Security
We implement reasonable technical and organizational safeguards to protect customer data from unauthorized access, loss, or misuse.
7. Cookies & Website Analytics
The Website may use cookies or similar technologies to improve functionality, analyze traffic, and enhance user experience. By using the Website, you consent to such use.
8. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.
9. Changes to These Terms
Pumpkin Tales reserves the right to update or modify these Terms at any time. Changes will be effective once posted on the Website. Continued use of the Website constitutes acceptance of the revised Terms.
10. Contact Information
For any questions regarding these Terms of Service or Privacy Policy, please contact us via the contact details provided below.
11. Shipping & Third-Party Delivery Services
Pumpkin Tales does not provide in-house shipping or delivery services.
If a guest chooses to place an order through a third-party delivery partner, including but not limited to food delivery platforms or aggregators, such orders are governed by the terms, conditions, and policies of the respective delivery partner.
Pumpkin Tales is not responsible for:
- Delivery timelines, delays, or failures
- Order handling, transportation, or delivery quality
- Refunds, cancellations, or disputes related to delivery services
Any issues arising from delivery orders must be addressed directly with the applicable third-party delivery partner.